If a storer disputes a StorerCheck database listing, they must contact the Self Storage Association of Australasia (SSAA) at [email protected] and provide the following information:-
- Date of birth
- Driver’s Licence number and state of issue or Passport number (only non-Australian issue)
- The details of the facility used by the storer
- The reason why the listing is factually incorrect.
The SSAA will then contact the listing facility within 7 days of receipt of the storer’s dispute and request a response to the storer’s dispute within 14 days of that date. The facility’s response will be provided to the storer unless the SSAA, acting reasonably, considers it is not lawful, appropriate or reasonable to do so.
The SSAA will consider both the storer’s dispute and the facility’s response to determine whether the listing will:
- remain on the database
- be removed or
- be corrected.
Only factually incorrect data will be removed or changed. The SSAA will make a determination within 7 days of receiving the facility’s response and will advise the storer and facility of the determination and provide the notification by email.
Examples of factually incorrect data include but are not limited to the following:
- A storer’s name may be incorrectly recorded.
- A storer’s address may be incorrectly recorded.
- Although a facility may claim that a storer was overdue with their fees, a storer may be able to demonstrate this was not the case by producing receipts or other evidence.
If the facility or the listed storer disagree with SSAA’s decision, they may have the matter referred to a mediator nominated by the Resolution Institute (ACN 008651 232). The cost for this mediation will be determined by the mediator.
The SSAA may retain and use any information they obtain about a storer as a result of this Disputed Listing Policy process.